Hughes Dry Carpet Cleaning - Could have done better renting a machine from Smith's


I purchased a Living Social Deal for this company and had to call, then text, and text and text to get an appointment set, then they were supposed to come out on a certain day, never showed up and it took them a few more days to text again & give me an appintment. He showed up much earlier than the appointment time which was inconvenient because we had scheduled it while our baby was supposed to be napping.

The guy that came out is the owner, he does it out of his apartment and told us so. He acted like he was put out and that he was doing us a favor to clean our carpets downstairs because he usually does entire houses, not just one floor (what the heck!?). We had a couple of spots that he said he could get out, he tried, couldn't get them out, promised to come back in a week to try again and then fell off the face of the earth.

He left our carpets soaked, it took almost a full 24 hours for them to dry, and that was after we opened all the windows and turned on all the fans. It was the worst service we have ever had - ever.

Monetary Loss: $59.

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